Common complaint queries answered

My Order

If you would like to change something after the checkout, please contact us as soon as possible via the contact form. The delivery period may be delayed. After the checkout, you have very little time, because we usually release your print directly for printing.

If you would like to change your shipping address after the checkout, please contact us as soon as possible via the contact form.

 

If possible, we will adjust the delivery address. The delivery period may be delayed. Please be aware that we send your order to production right after the checkout. This enables us to guarantee fast delivery.

You will receive an invoice to the email you have provided us during the checkout.

Our main goal is to deliver only high-quality star map prints to you. If you like to cancel your order, please contact us via the contact form as soon as possible.

 

If you made a spelling mistake, please feel free to contact us. If we have not already produced your star map, we will be happy to change your star map details for you.

 

Please be aware that once we have send your order to production, we are not able to cancel your order. Please find all details in our cancellation policy.

Despite the utmost care in packaging and transport, products can be damaged or lost during shipping. Please check your delivery with care when you receive it.

 

If your product was damaged during transportation or you have received a damaged product, please contact us immediately via our contact form.

 

Please provide us with images of the damaged print as well as the packaging. We will get back to you as soon as possible to resolve the issue for you.

You will receive an order confirmation email right after you have placed your order.

 

If you haven’t received a confirmation email in your general inbox, please also check your spam folder. Unfortunately, in some cases our confirmation emails can go to your spam folder.

 

If you haven’t received a confirmation email. Please contact us via the contact form. We are happy to assist you with your order.

Common delivery & shipping queries answered

Delivery & Shipping

Please find all available delivery countries, shipping times and costs here.

Please find all available delivery countries, times and shipping costs here.

We are working with multiple parcel services, in order to deliver your star map as fast as possible to your home. For all orders and countries parcel tracking is available. We deliver with:
– DHL
– DPD
– FedEx
– GLS
– Royal Mail
– UPS
– USPS

Yes, we will notify you about your shipment status via email once we dispatched your order.

Please take in mind that we will provide you with a tracking number once we have dispatched your order. Our premium posters are usually dispatched within 24 hours. The production time for canvas prints usually take 3-5 business days.

Yes, we ship your star map in a neutral packaging box. This comes in handy, if you like to forward the gift to your loved one’s.

No, we do not include an invoice in the package. You will receive the invoice to the email you have provided us during the checkout.

If you would like to change your shipping address after the checkout, please contact us as soon as possible via the contact form.

 

If possible, we will adjust the delivery address. The delivery period may be delayed. Please be aware that we send your order to production right after the checkout. This enables us to guarantee fast delivery.

Yes, our fine art prints are carefully rolled with a protective paper and shipped safely in hard cardboard boxes. This ensures that your star map arrives without any transport damage.

Common product queries answered

Product Information

A premium-quality heavyweight fine art print material with a smooth, clean finish. This museum-quality paper is extremely consistent and works perfectly with our full color star map prints.

 

Fine art poster print:

– High quality premium paper (+230 gsm)

– Matt finish: Absorbs light, high saturation, rich color

– Ideal for framing and less ​reflection

– High quality & UV-resistant printing ink

– Up to 100 years light-proof colors

– Additional frame and framing service available

Please find detailed product information below.

 

Characteristic canvas structure, ready to put on a wooden frame Stretched on a 2 cm stable real wooden stretcher bar. Easy re-tensioning over the hammered wooden wedges. No scratching or damage to the wall due to the attached felt pads on the back.

 

Fine art canvas print:

– Linen fabric (+340 gsm) with matt varnish

– OEKO-TEX® certified fabric

– Wood from sustainable forestry (FSC® certified)

– Gallery wrap: Star map image wrapped around the edges 

– Stretched canvas ready to hang

When purchasing a digital printing file, we will send you both, a JPG & PDF file. Both files can be used for printing. A digital file is especially useful if you run out of time, or if you want to edit the file further or if the same print should be made several times.

 

The JPG format (300 DPI) is a common image format. No installation of additional programs is required. Printers allow you to print JPG files as it is a widely used image format. The JPG file contains the ICC profile sRGB IEC61966-2.1, which is often suggested by online printing shops.

 

The PDF format (300 DPI) is also a widely used printing format. In order to open the file, a PDF reader is required (e.g. Adobe Acrobat Reader). The PDF / X-1a: 2003 printing file contains the widely used ICC profile Coated FOGRA39.

High quality & longevity are part of our customer promise. That’s why we only produce according to the fine art printing approach. In the broadest sense, the approach describes an attempt to exhaust all possibilities of image optimization when expressing a photo. This involves optimizing dynamics, contrast, colors, shades of grey, choosing the right type of paper and materials and emphasizing the durability of our premium prints. Each print should become a real piece of art with your unique and custom star map.

Yes, our star maps are accurate. We have developed a software that enables us to accurately calculate your starry sky for any place, date and time. We use German & European star catalogs (e.g. Hipparcos Catalog from the European Space Agency) to precisely locate and map the night sky to your magical moment.

Common payment & discount queries answered

Payment & Discounts

We accept all common payment methods:

– American Express
– MasterCard
– PayPal
– Visa

Get a special discount
Subscribe to our newsletter and we will inform you about special offers and discount campaigns. Subscribers enjoy the advantage of receiving a whopping discount on special occasions such as Valentine’s Day, Christmas and more.

You will receive an invoice to the email you have provided us during the checkout.

Worldwide shipping

Fast delivery including tracking

High quality prints

Fineart prints & high quality ink

Unique gift idea

Catch your perfect magical moment

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